Sunday, January 13, 2008

Managing on time performance

Was at the airport to receive family last night. And as I waited for the plane to land at the scheduled time of 10.25 pm, I glanced up at the arrivals screen for an update.

At 10.15 pm, I looked up at the screen for the first time. It read thus.

Flight number: IT2484
From: Kochi
Arrival time: 10.25 pm
Status: On schedule

Which was all very well. But then the clock ticked past the 25th minute of the 23rd hour of the day, and nothing ticked over on the screen. And so it remained till 11.15 pm, when the plane finally landed and the screen gloriously proclaimed "Arrived".

So what was that routine on the screen all about?

Fiction by Kingfisher while you waited for your flight to land?

Or the efficient management of 99% on time performance.

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